Back in April, just after the first lockdown had been imposed, Harvard Business Review conducted a survey that showed 42% of people reporting a decline in mental health.

When London Sock Co, the stylish sock label, had their latest campaign plans scuppered by the second wave, they had some big and difficult decisions to make.

Negotiation expert Matthias Schranner was originally trained by the police and the FBI as a lead negotiator for high-stakes situations.

Customer experience has been high on the agenda for some time. Businesses have scrambled to introduce a new piece of tech or demonstrate their transformation programme to tackle today’s complexity.

Commuting from Gloucestershire to Paddington in a mask, having parked in an empty station car park…

I can classify change in terms of fags and bags. You see, up until recently, one of my biggest behavioural shifts involved me taking my own bags to the supermarket.